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Policy Update

Prepare deals and FBA inventory for Prime Day 2024

Get ready for Prime Day 2024 by arranging deals and FBA inventory.
Now is the opportunity to strategize for Prime Day 2024 by arranging your FBA inventory and shaping up deals.
Ensure your FBA inventory is received at the delivery centers by the 20th of June 2024. We advise making the shipment in advance to account for possible complications related to logistics, customs, or carriers.
As you set up your shipments, evaluate the recommended restocking quantity. Despite restock limitations, you might still have available space in various storage types.
Establish a deal.
Formulate your deals before May 3, 2024, to partake in the Prime Day sale. To establish a deal, assure that your account and the product both have a rating surpassing 4 stars.
You have the option to formulate a deal from the assortment of eligible products in the ‘Select products’ tab in the Deals control panel. The list is updated weekly.
You have the chance to establish a Prime Exclusive Discount any time prior to or during the sale event, given it aligns with the Prime Day eligibility standards.
Stay alert for additional updates on Prime Day 2024.

Remove meltable FBA inventory by April 15

In order to maintain quality standards for our products, we are not permitting any meltable inventory in our fulfillment centers from April 15 to October 15, 2024.
Meltable inventory includes any heat-sensitive items like chocolate, gummies, and certain jelly- or wax-based products.
Any meltable items that remain or arrive in our fulfillment centers after April 14, 2024, will be removed at an additional cost. For further details, please refer to FBA removal order fees.
To prevent this, we suggest either submitting removal orders or trying to sell your meltable inventory before April 15. For submitting a removal order or exemption request, please refer to Meltable FBA inventory.

Improve customer satisfaction with the new Customer Voice feature

On March 8, 2024, two new features were introduced on the Customer Voice dashboard: Recommended actions and key phrases. The Voice of the Customer dashboard highlights products that need more attention by classifying them into “poor” and “very poor” health ratings. Recommended action extensions: Seller Education content: helps you understand and resolve product condition, expiration, and general product quality issues.
Information about Preparation Guide: To recommend product preparation to reduce improper handling of products. Size Chart tool: Used to update size chart information and reduce size-related customer issues. Product Lifecycle Support: Allow customers to learn more about your product through video and live support to help reduce returns. Key phrase: Extend customer feedback to customer service meetings, buyer-seller messages, seller feedback, and feedback on A-to-z claims. The new feature gives you specific suggestions on how to improve your list. At the same time, it can help better optimize products and increase product sales.