- Product listing problem
Q: Why do we update the product information or image through the edit page and save it successfully, but it is not displayed on the website’s page?
A: This is mainly caused by the Detail Page Control of the website. The so-called Detail Page Control means that the same product should have only one page to display on the platform, and all sellers selling the same product will share the page and share the traffic. Therefore, after a certain period of time, usually two weeks, the Listing will be locked, which means that it cannot be changed.
Please check carefully when uploading the product to make sure there is no problem with the images and product information. Otherwise, after 2 weeks, the product information will be locked and cannot be modified.
Q: How to handle Listing that is Inactive, Block, or Suppressed?
A: If the product shows missing information, you need to correct these problems and save again. This update will take 48 hours, so be patient and take your time. As for the Blocked listing, it means that many buyers or sellers have complained about the product, and the cause needs to be understood and resolved before the sale can continue.
- Other problems
Q: Account Verification Required
A: If you encounter a page demanding account verification during usage, do not panic. Enter your login email and password. At the same time, a verification code will be sent to your email. Simply enter this code for verification, and you can continue using the service as normal.
Q: What is the reason for uploading product failed?
A: One is the system reasons, you can try several times, refresh the page or restart the page; The second is category audit, you can check whether you need to apply for category permission, understand the specific requirements of product classification audit and apply, and you can upload the application after success.
Q: Why do the product order quantity and shipment quantity not match？
A: Mistakes can occur when orders are being processed. A product might be ordered in a certain quantity but entered into the system incorrectly.
Inventory Errors: Sometimes, the inventory might be wrongly accounted for. This can result in a discrepancy between the number of products ordered and the number available for shipping.
Returned Orders: If a previous order has been returned, it may not have been correctly accounted for in the inventory, thereby causing a discrepancy.
Technical Issues: Glitches in the system could lead to a discrepancy between the order and shipment quantities